Scan this barcode to access this page with your mobile phone.

Now it's even easier to solve cases with contextual knowledge built in to the Service Cloud Console. Within the case record screen, users see a sidebar that displays titles of Salesforce knowledge articles that may solve the case they're working on. Salesforce automatically searches and returns articles from the knowledge base that match any of the words typed in the subject of a case.

salesforce, crm, spring, '11, chatter, suggested, knowledge, sidebar