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This session will explore direct and indirect channel case studies from various customers that are leveraging customer and partner portals with the Service Cloud. Learn how other organizations are empowering self-service and deflecting calls from the contact center. Efficiency, efficiency, efficiency: It's yours for the taking!

Ahmet, Corapcioglu, Open, Range, Communications, Karen, Wix, YouSee, Brian, Checkoway, salesforce.com, dreamforce