Back in December, the Dell Venue Pro's started shipping. We reviewed the 8Gb version and it seemed like the best Windows Phone 7 on the market. Unfortunately if you ordered a 16Gb version, the story might be awfully different. I got my first 16Gb Dell Venue Pro on December 23rd, 2010 and I soon noticed that it would freeze up or go to a totally black screen (except for the clock) while downloading and installing large apps over WiFi. There is a (http://en.community.dell.com/support-forums/mobile-devices/f/3824/t/19358469.aspx?PageIndex=1)
long thread in the Dell support forums about this issue. Those of us experiencing the problem had to call Dell to schedule an exchange. If you called one of the normal Dell support numbers, you will get passed on from representative to representative, each one not knowing really where to forward your call. Once you figure out the phone number for Dell Mobility, which is 1-800-308-3355, you'll actually get service quite quickly. My replacement Dell Venue Pro was supposed to arrive December 30th, but it never did and the order status never changed. I assumed they needed time to fix the problem.